News and Events

Pacesetter Claims Conference Hotel Booking Special

Pacesetter is proud to announce special booking rates at the Doubletree Hotel Tulsa at Warren Place. If you would like to get the special, just follow the link an reserve a room. More details about the 2019 Pacesetter Claims Conference will be coming!


At Pacesetter we continue to seek opportunities to streamline processes by implementing tools and technology to exceed our client's expectations, and improve the customer experience for their policyholders. The latest step forward comes with improving efficiencies and timeliness associated with flooring analysis testing by implementing the use of ITEL's mobile application, “ITEL Now”.

We are aware that many adjusters have been using the “ITEL Now” app to assist them in reducing processing times and improving customer satisfaction for some time now. In fact, we already have several clients requiring use of the “ITEL Now” app for their program assignments.

Benefits for you as an adjuster include:


Below are real testimonies from a couple of our experienced adjusters that are currently using the ITEL Now application and tool:


“Just an FYI. I was extremely hesitant to spend the money on the mobile ITEL kit. I finally broke down and bought one. I cannot tell you how awesome the Itel Now APP with the kit is, it is amazing. I get my reports back within an hour versus several days. It really speeds up the time on the files. I would definitely recommend it to every adjuster.” Shawn M.


“I have used this kit and the app extensively during my time as a staff adjuster. I can vouch that the time savings and ease of use is immeasurable. I recommend this for every single adjuster. Most results come back in as little as 20 minutes.”  Cliff A


In order to bring the benefits of this new tool to all our customers, we are implementing a new request for handling flooring evaluations on all claims. For any claim where an ITEL flooring report is required by the insurance carrier, you are strongly encouraged to utilize the “ITEL Now” app for all carpet, wood, laminate, and vinyl flooring claims. The ITEL Now app can also be used to obtain a matching report for siding and roofing claims.  Physical samples can be mailed to ITEL in lieu of using the “ITEL Now” app when appropriate. 

  1. Order a flooring kit (required to use the app). There are 2 toolkits, one for flooring and one for siding & roofing.  Be sure to order the correct one, or both, if needed. Enter the discount code: "Pacesetter2018" to receive a $10 discount off the Flooring kit.
  2. Create a new ITEL Now app account.
  3. Register for a training class. Just click "Search Meetings" on the left and search for "app" to see the available classes. Please participate in a training class befor you use the kit on claims.


Thank you,

Pacesetter Claims Service

Pacesetter Claims Service Partners with Symbility

Pacesetter Claims Service is happy to partner with Symbility Solutions to offer free Mobile Claims training to help you prepare for CAT season. Each training will be two, ½ day sessions and offered both in Central and Eastern time zones.

If you're interested in joining us for the free Symbility training of your choosing reach out to our Deployment Manager, Paige Davenport, at

Interested in this training but not on the Pacesetter roster? No problem! Head on over to Careers and join the Pacesetter Family Today!

Interested in becoming a part of the Pacesetter family? Check out our career page for details.