We Set the Pace
Since 1997, we have built and continue to attract the best operations team in the property claim industry. Our team supports all aspects of the property line to include Catastrophe, Daily, and Desk Adjusting. We also offer file audits, appraisal, and consulting services. Working together, we will help you deliver the service standards your customers expect. Click on our video to learn more.
Quality you can count on from a trusted partner you can rely on!
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To be recognized as one of the most trusted providers of customizable solutions to the insurance claims industry, making us an employer and partner of choice.
Pacesetter Academy has a legacy of providing adjusters with the best catastrophe adjuster training available. Our graduates have become highly sought after adjusters.
Pacesetter Claims Service contributes our success to our quality employees. We are a family owned business where we believe in serving not only those that employ us, but also those employed by us.
What People are Saying
“One of the best!”
“I have nothing but appreciation for all the people at Pacesetter that I have had the opportunity to work with in the last 3 years. Multiple hurricanes, hail storms, and wind storms later, I still love what I do. As far as Independent Adjuster Firms are concerned, Pacesetter is one of the best!“
“I feel supported”
“My ten years working with Pacesetter Claims Service have been profitable and pleasant. I feel supported when working on a storm site, I don’t feel “left to the wolves”. There is always someone to help if it’s needed. This company is large enough to get work and small enough to know your name.“
“We work to utilize our own staff as much as possible, but, in our time of need, Pacesetter has been there for us and provided great service! Pacesetter is very responsive to our needs and provides great service to our customers and agents. We trust Pacesetter to help us make a difference.”
AFR Insurance, Director of Claims
“Ability to adapt”
“What I appreciate most about working with Pacesetter is their ability to adapt to our needs which vary depending on the event. Pacesetter offers the entire gamut of services, from establishing a temporary call center to providing resources to assist in reviewing reports at the Examiner level.”
AIC, Vice President, Claims, Lititz Mutual Insurance Company
“Now that I have been home for some time and have had some time to reflect on the deployment to Texas, I wanted to share with you my experience. I started this deployment with a broken-down truck, so I had to rent a vehicle just to make my commitment to Pacesetter and the Carrier happen. So glad I did… What transpired in the Texas freeze help room was nothing short of amazing to me. Having Greg and Sharon in the help room was totally awesome!!! I cannot thank you all enough for the opportunity and the time that was taken with me to better my adjusting skills. Natalie Good and her review team were totally awesome too!! I have and will always make Pacesetter my IA firm… Top-notch people all around… Until the next one!!!
Thank you ALL very much.”
Richard A. Roberts
Our News And Events
Pacesetter Claims Service offers their Pacesetter Academy that can train you to become a better insurance adjuster through software, damage recognition, carrier certification, and on-site job training.
In this post, we wanted to share with you a little more information about what SOC compliance actually is, why it matters, and the benefits of working with an organization that has attained this status.
Our Partnership with OnSeen and HOVER Will Revolutionize the Claims Adjustment Process in the New COVID-19 Economy
We’ve partnered with Onseen and Hover to create our new LiveClaims Solution that will become the foundation of our new and streamlined field adjustment workflow.