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We set the pace for Insurance Claims Services

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About Pacesetter Claims Service

Dale Brassfield, President

Bill Brassfield President Pacesetter Claims

Bill Brassfield, CEO

About Us

Pacesetter Claims Service attributes our success to our quality employees. We are a family-owned business, and we believe in serving not only those that employ us, but also those employed by us. With tremendous focus on our staff, we provide unparalleled training, IT support, and hands-on field management. We continue to provide one of the most consistent and comprehensive claim files in the industry. Our long-standing clients depend on us to help them exceed their claim service and production goals.

Since 1997, we have built, and continue to attract, the best operations team in the property claim industry. Our team supports all aspects of the property line to include catastrophe, daily, and desk adjusting. We also offer file audits, appraisals, and consulting services. Working together, we will help you deliver the service standards your customers expect.

We set the pace! Quality you can count on from a trusted partner you can rely on! 

Our History

Pacesetter Claims Service has been a leading provider of catastrophic and daily property claims adjusting services since 1997. The success of our business has been developed by understanding and satisfying our clients one claim at a time. Our fundamental values stabilize the foundation of our organization. We value long-term partnerships with adjusters, insurance carriers, and other industry networks.

Our roots in this industry have allowed us to build an experienced, trusted and reliable claims operation. Top insurance companies around the nation recognize Pacesetter Claims Service as a leader in the independent adjusting field. They depend on our expert team of managers and adjusters to handle their needs.

Our Vision

To be recognized as one of the most trusted providers of customizable solutions to the insurance claims industry, making us an employer and partner of choice.

Our Mission

To provide fast, compassionate and innovative claims services, all with a focus on quality and a never-ending pursuit of excellence.

Quality Policy

It is our goal to provide customer satisfaction by meeting our customers’ expectations of providing insurance claim adjustments for their customers as fast and fair as possible. We do this by managing a strong Quality Management System and continually improving our internal processes and consider any applicable requirements.

A Cause for Commitment

Pacesetter’s core mission is to deliver customizable insurance solutions to our clients and their policyholders. Our ability to fulfill this mission depends on our ability to develop a diverse and dynamic workforce.
And as an equal-opportunity employer, PCS is committed to celebrating diversity and inclusion. We know we do our best work when we work together.
Know better. Do better. Join us.

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