Claims Services

Pacesetter Claims Service is a leading independent adjusting firm specializing in property claims—ranging from daily adjustments to large-scale catastrophes. Since 1997, we’ve provided customized solutions to the insurance industry, ensuring consistent, accurate, and timely claims handling.   We offer a full suite of services, including:    File audits    Appraisals    Consulting services    Seasonal call center support    Hands-on field […]

Independent Audit Verifies Pacesetter’s Internal Controls and Processes Pacesetter, a leading provider of catastrophic and daily property claims adjusting services, today announced that it has completed its SOC 2 Type II audit. This attestation provides evidence that Pacesetter has a strong commitment to deliver high quality services to its clients by demonstrating they have the necessary

We recently wrote about Pacesetter completing the SOC 2 Type 2 audit, an achievement we’re still incredibly proud of. While we know that this audit ultimately demonstrates to the world that we are committed to providing our clients with the very best levels of service we can. In this post, we wanted to share with you a

Collaboration with Wingspan Software Platform Unlocks New Support and Efficiency Three loss adjusting firms are leading the way for the industry in transforming benefits and support for freelance adjusters and inspectors. Pacesetter Claims Service, CIS Group and CRU GROUP, which all serve insurers with outsourced P&C claims and underwriting solutions, are partnering with Wingspan, a software company revolutionizing payments and

In the insurance industry, claims management is a crucial component of providing the best possible service to policyholders. When an incident happens, whether it’s a natural disaster, a car accident, or a property damage claim, insurance adjusters play a vital role in ensuring that the claim is processed smoothly and efficiently. Among the different types

In property insurance, roofing damage consistently ranks as one of the most frequent and costly claims sources. Industry data reveals that **Industry research shows that roughly 35% – 40%% of all property claims stem from wind or hail damage to roofs** These numbers aren’t just statistics—they’re a clear signal that roofs are a critical pain point for

Pacesetter wants to help you keep your communication clear and professional! Check out these tips on Email Etiquette. Use a professional Salutation When addressing an email be sure to use “Hi” or “Hello”. No matter how well you know, someone, it is not professional to open with “Hey”, “Yo” or anything of the like. If

We are looking for trusted insurance partners. After 21 years we are still setting the pace! ISO 9001-2015 Certification is among our most recent accomplishments. We wanted to streamline our attention to quality and customer service. One way we accomplished this was to have a third party analyze our internal and external review results.  These

Free Mobile Claims Training Pacesetter Claims Service is happy to partner with Symbility Solutions to offer free Mobile Claims training to help you prepare for CAT season. Each training will be two, ½ day sessions, and offered both in Central and Eastern time zones. If you’re interested in joining us for the free Symbility training

Professional Phone Etiquette LEAVES A LASTING IMPRESSION Because first impressions are lasting impressions. Here are a few helpful tips to enhance your verbal communication. 1. Identify yourself at the beginning of all calls.When placing a call, always state your name and position, along with the name of the person you are calling. Example: “Hello, my